Are your perfumes original?

OUD SHOP offers two types: original products, 100% authentic from the brand, and inspired (copy) products based on famous fragrances. The type of every product is clearly written in its name and on its page, and original products carry a label showing they are original.

What is the difference between Original and Copy?

• Original: the authentic perfume from the brand, sealed in its original box.
• Copy / Inspired (also called Outlet or Master Box): a perfume inspired by a famous fragrance at a lower price. It is not made by the original brand, and its composition may differ from the original.

How do I choose the right perfume?

Read the perfume description and its notes (top, heart and base) on the product page. If you are unsure, message us on WhatsApp and we will help you choose.

How much does shipping cost?

Shipping is free when you pay by bank card or InstaPay. With cash on delivery the fee is 80 EGP, or 120 EGP for Aswan, Assiut, Luxor, Matrouh, Minya, New Valley, North Sinai, Qena, Red Sea, Sohag and South Sinai.

How long does delivery take?

Most orders ship on the day they are confirmed, and delivery takes 2 to 4 business days (Saturday to Thursday) depending on the governorate, excluding public holidays.

Do you ship to all governorates?

Yes. We ship to every governorate in Egypt, including remote areas, and follow up on your order until it arrives. Shipping is available within Egypt only.

How can I track my order?

Use the tracking link in your shipping confirmation email, or log in to your account on our website.

Which payment methods do you accept?

• Cash on delivery (COD)
• Bank cards, e-wallets and installments
• InstaPay

Can I inspect the order on delivery?

Inspection is available for copy products only. Original products cannot be opened on delivery to protect the product.

Can I return or exchange a product?

• Products must be sealed, unused and in their original condition with all packaging.
• Original perfumes are only returned or exchanged for visible damage reported within 24 hours of receipt.
• Products bought in offers or discounts cannot be returned or exchanged, except for a proven defect reported within 24 hours.
• In case of a manufacturing defect or visible damage, we cover the shipping costs and offer a free replacement.

How do refunds work?

Refunds can be requested within 14 days of payment. We notify you within 48 hours of the item reaching our warehouse, and refunds go to the original payment method within 7 business days after approval. Cash refunds are not available for cash on delivery orders, and original shipping fees are non-refundable.

What if my order arrives damaged or incomplete?

Contact us within 24 hours of delivery with your order number and a description of the problem.

Full details: Refund & Exchange Policy and Shipping Policy.

How can I contact OUD SHOP?

Call or WhatsApp +20 102 144 1614 or email info@oud-shop.com. Working hours: Saturday to Thursday, 9 AM – 5 PM.