OUD Return and Exchange Policy
Our Commitment to Your Full Satisfaction
At OUD, we are committed to ensuring your complete satisfaction with our products and services. We take great care in offering high-quality, authentic products and always strive to exceed your expectations. If you are not satisfied with your purchase for any reason, we offer a comprehensive return and exchange policy.
Return and Refund Policy
1. Return during Delivery:
Return requests are only accepted at the time of delivery from the courier.
Customers must inspect the product thoroughly upon delivery and request a return immediately if there is a valid reason.
2. Return Conditions:
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The product to be returned must be in its original, unopened condition, with all packaging and accessories intact.
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Opened or used products will not be accepted.
3. Refund Policy:
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Refund requests must be made within 15 days from the payment date.
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Refunds will be processed exclusively to the original payment method used for the purchase or to the same bank account linked to the customer’s order.
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Refunds cannot be transferred to any other bank account or to a third party.
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Refunds will be processed within 7 business days from the approval of the return request.
4. Approval Process:
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The returned product will be inspected during delivery, and the customer will be immediately notified of approval or rejection.
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If approved, the refund process will begin as outlined above.
5. Additional Notes:
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The company reserves the right to refuse any return request that does not comply with the above conditions.
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The customer must provide proof of the original payment method if requested to verify the data during the refund process.
Exchange Policy
Conditions: Exchange is not allowed once the order has been confirmed with the delivery courier.
Exchange Process: Please inspect the product at the time of delivery. If there is any issue, you can request an exchange for another product of equal value or request a refund.
Please Note:
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The original shipping fees are non-refundable, and additional shipping charges may apply for exchanges or returns.
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OUD reserves the right to refuse any return or exchange request that does not comply with our policy.
For Further Assistance:
If you have any questions or need further assistance regarding our return and exchange policy, please contact our customer service team at:
Email: oud.shop.eg@gmail.com
Phone: (+20) 155 633 9908
Policy Amendments:
This policy is subject to change without prior notice. We recommend regularly reviewing the return and exchange policy for any updates.
By making a purchase with OUD, you acknowledge and agree to the terms and conditions of this policy.