Refund & Exchange Policy
OUD Refund & Exchange Policy
Our Commitment to Your Satisfaction
At OUD, we are dedicated to ensuring your complete satisfaction with our products and services. We uphold the quality and authenticity of our offerings and strive to exceed your expectations. If, for any reason, you find yourself unsatisfied with your purchase, we offer a comprehensive return and exchange policy.
Returns- Eligibility: Returns are only accepted during the delivery process. Customers may request a return and refund only while receiving the item from the delivery agent.
- Condition: Returned items must be unopened and in their original condition, with all packaging and accessories intact.
- Process: Upon receiving and inspecting the returned item during delivery, we will notify you of the approval status immediately.
- Refunds: If approved, refunds process will be processed directly through the delivery agent, and the amount will be credited back to your original payment method within 7 Working Days.
Exchanges
- Eligibility: Exchanges are not permitted after the order has been confirmed with the delivery agent.
- Exchange Process: Please inspect the item during delivery. If you find any issues, you may request an exchange for a different product of equal value or request a cash refund.
Please Note:
- Original shipping charges are non-refundable.
- OUD reserves the right to deny any return or exchange request that does not comply with our policy.
For Further Assistance:
Should you have any questions or require further assistance regarding our refund and exchange policy, please do not hesitate to contact our customer service team at (oud.shop.eg@gmail.com) or (+20) 127 444 9667.
Changes:
This policy is subject to change without prior notice. We recommend reviewing our return and exchange policy regularly for updates.
By placing an order with OUD, you acknowledge and agree to the terms and conditions of this policy.