We strive to process and ship all orders within 2:4 business days from the date of order confirmation. Our business days are Saturday through Thursday, excluding public holidays. You will receive an email with shipment confirmation and tracking details once your order has been dispatched.

We offer several shipping options at checkout, including:

All estimated delivery times are calculated based on business days (Saturday to Thursday) and do not include weekends or public holidays. Once your order is shipped, you will receive a tracking number to monitor its progress.

You can track the status of your order using the tracking link provided in your shipping confirmation email, or by logging into your account on our website.

At OUD SHOP, your trust and the safety of your order are our top priorities. We partner with reliable shipping carriers to ensure your products reach you safely and in excellent condition. We provide you with a tracking number so you can follow your shipment step by step until it arrives. We are here to ensure a smooth and comfortable shopping experience, from the moment of purchase until your order is in your hands.

If you receive a damaged product or if any items are missing, please contact us within 24 hours of delivery at: info@oud-shop.com or call us at (+20) 155 633 9908, including your order number and a description of the issue, and we will work to resolve the problem as quickly as possible.

For more information about returns and exchanges, please refer to our Returns & Exchanges Policy.